Iowa Office of Ombudsman:

Who We Are and What We Do


Single Day Event: Friday, November 17, 1:30-3 PM

Location: State Library of Iowa, Ola Babcock Miller Building

Forrest Spaulding Conference Room, #310, 1112 E. Grand Ave., DM

Cost: $12

Class Limit: 30


The Swedish word ombudsman refers to an independent authority representing citizens with grievances about government. By facilitating communication between citizens and government and then making recommendations, the ombudsman promotes responsiveness and quality in government. In this class you will learn about the history of Iowa’s ombudsman, the ombudsman’s authority, and examples of cases in which the ombudsman has worked toward solving problems.


Instructor Kristie Hirschman began working for the Iowa Office of Ombudsman in November 1995 and was appointed Ombudsman this past legislative session. In addition to her management and casework responsibilities, Hirschman oversees the office’s computerized case management system. She is serving a third term as a director for the US Ombudsman Association, including four years as Director of Conferences and Training.

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